Thank you to your company and to your exceptional employees for making our journey a pleasant one. We couldn't be happier in our new Dan Ryan home!
We would like to take this opportunity and introduce ourselves to you; we are proud owners of a Dan Ryan Home, Paul and Bonnie R.
My wife and I recently built a beautiful home in the Shadow Creek development of Greencastle, PA. In November of 2010, we settled on our dream home, which has been something we've wanted for quite some time, especially as we plan for our future and retirement, as well.
Several years ago when we began the search for houses and contractors, we knew we found what we were looking for when we toured a Dan Ryan home. In March 2010, adding to our positive experience with your company was the opportunity to work with Ms. Stephanie Riffle, Sales Representative and Manager of Shadow Creek. Stephanie maintained a high level of professionalism throughout our journey, and was very informative, knowledgeable, and helpful.
We had worked on a set of floor plans of a "Nottingham". The model home in Shadow Creek was so beautiful and displayed to what we were looking for. We added a few specifications of our own, such as requesting the master bedroom suite on the main floor. After our plans were set in motion, contracts signed, details worked out, placing a deposit, we were on our way of owning a Dan Ryan home.
After a week or so passed by, Stephanie called us in informed us that Dan Ryan could not build our house to our specifications. This was truly a major setback for us, our disappointment were beyond words. I then place a phone call to Dan Ryan Homes in Frederick Maryland, stating our disappointment. After a day or so passed by, Stephanie called and informed us that Dan Ryan was not going to give up on us of owning our dream home. Stephanie then showed us floor plans of a "Canterbury" and arranged for us to take a tour through a Canterbury in Charlestown WV. After seeing this home completed and finish, this home had met all of our needs and expectations. Stephanie worked diligently to make sure things came together as we wished. How reassuring it was to have her in our corner! We then signed another contract, placing a deposit, once again, the excitement, enthusiasm, and anticipation began.
Not only were we privileged enough to work with Stephanie, but we also had the good fortune of working with Mr. Art Miley, Project Manager. It was clear to see that Art was a busy man during the construction of our home, as well as all of the others being built in the same timeframe. However, he often took time to speak with me on-site, keeping me updated of the progress on our home. To an excited home-owner, small details as such were greatly appreciated. I would also like to mention, there was not one day passed by that I didn't see our home being built, I have many photographs to show this.
A week before our settlement date in November, we did our walk through with Art. Our home was so beautiful, Bonnie and I personally thank God for making our hopes and dreams come true. From start to finish, we were thrilled with the Dan Ryan experience. In addition to our beautiful home, we feel fortunate to have gained two new friends in Stephanie and Art. It's people like Stephanie and Art makes a business or company successful, we can see why Dan Ryan is successful. Since we moved in almost three months ago, we've enjoyed visits from many friends and family members. How proud we've been to receive numerous compliments and kind words regarding our home. Thank you to your company and to your exceptional employees for making our journey a pleasant one. We couldn't be happier in our new Dan Ryan home!
Paul & Bonnie R. / Shadow Creek - Greencastle, PA
The entire Dan Ryan Team has made the home buying process much easier and convenient.
We have bought several homes in the past and the service by other companies pales to the service we received from your team of dedicated professionals. We recently bought the first Santee home in Royal Oaks and we are very pleased with the attention to detail, and hands on service we received from all of the great Dan Ryan employees. Of special note to us was how Pam was genuinely eager and willing to accommodate all of our needs and even changed her schedule to take care of us in a first class way. It was great when Joe took us through the home room by room, and step by step in the finishing process never delaying the end product despite several upgrades we asked for very late in the timeframe. He enlightened us on our many questions on how the home was built and never failed to alert us to what was next in line. Even after we moved in Joe has gone out of his way to keep us abreast of the happenings in the coming weeks throughout the Royal Oaks area. The entire Dan Ryan Team has made the home buying process much easier and convenient. They made us feel as if we were part of the Dan Ryan family taking care of all of our needs and we appreciate all they have done for us……
Bryan and Susan B. / Royal Oaks - Goose Creek, SC
Thank you again for making this process enjoyable and stress-free
I am writing today to inform you of the exceptional service provided by your team at Saddle Ridge Estates in Chambersburg, PA. My husband and I began our home buying process in August of 2007. From the moment we met your staff to well after closing on our home, we received nothing but superior service from both Heather McCulloch and Mike Toms. These two employees define team, are completely customer focused and have expertise incomparable to any other builder in our area (and trust me we researched many builders prior to choosing Dan Ryan).
Heather went out of her way to make our home building experience stress-free. She kept us well informed of delays (that were completely out of the builder's control) and was always quick to answer questions or concerns we had regarding our home. She is a true asset to your company and a true customer focused sales representative.
Mike was also a blessing to us. Mike was quick to answer our calls (within an hour) and took time during our walk-through inspections to explain all of the details of our new home. He truly wanted to be sure that the home not only met, but exceeded our expectations. He, as well, is truly customer focused and another wonderful asset to your top-notch team.
My husband and I want to thank you all for everything you have done to help us build our dream home. We closed on our home in April and still love every square inch! It is truly everything we could have ever wanted, and more. Thank you again for making this process enjoyable and stress-free. I have and will continue to recommend Dan Ryan Builders to everyone I talk with when discussing our home building experience.
Mandy M. L. / Saddle Ridge Estates - Chambersburg, PA
Praises From The Gallery Social Committee
I wanted to let you know just how much we appreciated your sponsorship for our first annual summer block party at The Gallery subdivision on July 19, 2008. Despite the hot temperatures, I do believe we had a good turnout. It is so refreshing to work with a company that is community friendly and supports the communities in which they build. Allison Grant was a pleasure to work with as well. I know I speak for everyone in attendance that our event would not have been as successful without your support.
Thanks again and I look forward to working with you in the future as our community and events continue to grow.
Debbie W. / The Gallery Social Committee - Martinsburg, WV
My wife cried as we put the key in the lock and opened the door to our new home.
I am writing you today in regards to my recent experience with two of your associates: Andrew Litchfield and Dawn S.
Words cannot express the gratitude of my family for the hard work and dedication of Andrew and Dawn. I can honestly say that without them our dream of purchasing a new home would never have become a reality.
Like many people today, my wife and I have had some financial difficulties. With a first and second mortgage and debt barely under control, we decided that we need to make some changes to better our financial situation. We sold our house in Virginia Beach a year ago and moved to the area so that I could take a better job in DC. This move allowed us to pay off our debt and start fresh. Although we knew we had made the right decisions, our credit history followed us.
Speaking with several other lenders, it was apparent that we were merely a low credit score, and not individuals trying hard to build a better life. Their conduct left us feeling embarrassed and belittled as they scolded us for our past mistakes while never acknowledging the decisions we had made in the past year to better our situation. We had resolved our selves to waiting another couple of years for our credit scores to improve before we would go through that process again.
This all changed on May 31st of this year. We visited the subdivision of Archer's Rock and met a great Dan Ryan associate. He showed us a beautiful house at a price that was just too good to be true. We decided that it was worth the effort to try again. We would buy the house…if we could get the mortgage.
That same afternoon, I talked to Andrew for the first time. I frankly explained our situation, the mistakes we had made and the steps we had taken to get ourselves back on track- you see, contrary to the way we had been treated by other lenders, we were not ashamed of our past. Yes, we had made mistakes. Yes, there were misjudgments along the way. Yes, we had worked hard to build a new and better future for ourselves.
Talking to Andrew was like no other conversation with any other lender I have had. He treated me with respect, was very accepting and understanding, and even thanked me in the end for being honest about our situation. He told me that he could help. I trusted him immediately.
The next two months were filled with anxiety. I knew our past credit history and could not believe that we would be able to get a mortgage. I expected that at any minute I would get a phone call, or a letter explaining that we had been turned down for our mortgage. It was very difficult for me to be excited about the new house.
It was the confidence and the support of Andrew and Dawn that pulled us through. It went far beyond a simple job of getting us a mortgage. They were committed to making our dream come true. They gave us a second chance that we had been convinced we did not deserve. They gave us hope.
We closed on our house on July 31st. Andrew was actually on the phone with me to offer his congratulations as we walked into the conference room to sign the papers. My wife cried as we put the key in the lock and opened the door to our new home.
We all grow up hoping to make a difference in people's lives, and so few of us ever get that chance. Andrew and Dawn certainly made a difference in the lives of my family, and for that, we are extremely grateful. They are responsible for our dream coming true.
Thanks for taking the time to read this and express our gratitude to Andrew and Dawn.
Michael A. / Archer's Rock - Berkeley County, WV
Today we are enjoying our new home in this lovely neighborhood.
We began looking for a new home in the Martinsburg area in 2007. We were impressed by Dan Ryan Builders' floorplans and affordable quality. We found the Ridges of Tuscarora community to be an ideal setting.
Working with Cathy Ho has been such a pleasure. She combines a wealth of knowledge with enthusiasm and attention to each customer. Because we were not local, Cathy's follow-through and excellent communication were especially important to us. She truly made the whole process enjoyable. We've built a number of homes-Cathy is exceptional in every regard.
Our personal plans took a twist when we had concerns over how our new home would sit on the chosen site right before ground-breaking. Cathy was with us every step of the way as we worked through the dilemma. As always, she listened and helped us find the right solution.
Today we are enjoying our new home in this lovely neighborhood that combines a country setting with a convenient location. We have wonderful neighbors and look forward to seeing the Ridges of Tuscarora community mature in the years ahead.
Linda and Paul W. / Ridges of Tuscarora - Berkeley County, WV
Every time I come home I look at this beautiful house and still can't believe this is mine.
Dear Mr. Ryan,
I want to thank you so much for everything that you and your team of professionals did to make my dream of affording a home come true. Every time I come home I look at this beautiful house and still can't believe this is mine. When I was growing up I experienced things in life like sleeping in my car with no job and a pocket full of change. Since then life, though difficult at times continued to improve and get better.
On November 15, 2005 my son was born and this in itself changed my life again. At this point I was living in a crammed one bedroom apartment and I knew that I needed to provide a better living environment for my son.
Since this was my first time buying a home, I looked at several areas until finally choosing the house I presently reside in. I must say that I never felt more relaxed through my home buying experience, only because the people that you employed made it this way.
The first person I want to mention is Ben Shively. Dealing with Ben was like talking to a friend of mine and not the typical sales person who always seems to talk like there reading from a script. He made things so easy for me understand and when I had a question he was upfront and honest with me. Ben was always in contact with me and when things weren't right he went the extra mile to make sure it was right.
Second person I wanted to mention was Michael Crist with Monocacy Mortgage. I can't thank him enough for everything he did to ensure that I was going to be living in this house. It seemed like it was his personal goal to do whatever it took to get me into this house. And though my mortgage went through another lender that Mike personally knew, he was there from the beginning all the way to the end.
Since moving in, everything has gone great. I've called the service number a few times for some minor things, but they have always been courteous and prompt. Ray Brice has been very helpful and has quickly responded to everything I needed to make sure I was happy.
Once again I want to thank you for not only making this home a reality for me, but to ensure that my little boy has a place that he can call his house.
We have been enjoying our beautiful new Dan Ryan Builders' home for the past 9 months.
The quality of our home has been confirmed by several of our friends and family members that are in the construction business. We have also been told that by vendors that have come to install other amenities we have added to our home. We have had prompt service by the Dan Ryan Builders' team to correct any of the "niches" that often accompany new construction.
This is our first experience buying a new home; it has been pleasant from sales through post construction. We were very excited during the construction phase visiting almost weekly from our home in Prince George's County, Maryland. It was exciting to see the changes week to week and this also allowed us to see the craftsmanship of our home from the ground to the finished product. The employees have been helpful, knowledgeable, and pleasant to work with throughout the process.
We are enjoying watching the neighborhood develop and hope that each new owner will be as excited and happy with their new home as we are with ours.
Robert and Barbara S. / Prentiss Point II - Martinsburg, WV
We are writing today to tell you how much we love our new home in Prentiss Point II Singles.
When we first started looking we found the home of our dreams in Frederick Maryland. It had been several years since we had owned a home and we wanted it to be perfect. As soon as we saw the "Avalon" model we knew it was the house for us. The lay out and open floor plan that this house offered was incredible. We started to research pricing and quickly found out that the price of the homes in Frederick Maryland were beyond our budget. The following weekend we decided to venture out to see other communities that offered the "Avalon" model; First we went to Jefferson County and then into Berkeley County.
We met with Laurie at the Prentiss Point II community and she was so friendly, helpful and considerate of our wants and needs. Laurie showed us different lot and discussed the various options that were offered and allowed us to take our time when deciding on our home. We knew right away that this was where we wanted to build; Laurie made us feel so comfortable. Once we went to contract and the house was underway, we enjoyed coming each weekend to see the progress of our new home, but also to visit Laurie, it was our Sunday ritual for many weeks. As each week grew closer no matter what question or bump in the road we had - Laurie had the answer or would find out immediately what the answer was. We commend and appreciate her for that!
Since moving into our home on January 15th, it has been a dream come true for us. We love the Avalon, the amount of house we got for our money and the community. We thank "Laurie" for helping us through this process and we thank "Dan Ryan Builders" for building us such a well built, energy efficient home!!!! We thought so highly of your organization that we convinced our good friends to purchase a home in Prentiss Point II also. Thanks for making our dreams come true.
John and Suzanne C. / Martinsburg, WV
Letter to Laurie MacFarland, Sales Manager for Prentiss Point Singles II
When you've waited as long as we have to take the plunge and buy a home, we pretty much approached the whole experience as a life altering event. Given that…
There were a million ways and a million points at which that event could have freaked us out. But YOU helped keep that from happening.
We went back and forth - looking at homes in Virginia and West Virginia, but we always kept coming back to Prentiss Point Singles II (PPSII). And there were two reasons:
- We trusted and enjoyed working with you.
- We believe we received tremendous value for our money.
We love our new home and I'd be happy to tell that to anyone who wants to ask questions about our community or would like to see the inside of the Sugar Maple. But give me notice so I can tidy up!
Thanks again for all your help.
Rose and Tom / Martinsburg, WV
Quality homes by Dan Ryan....
I am writing this based on my experience with Dan Ryan Builders over the past year. Dan Ryan has clearly distinguished themselves by their legacy of service and high-quality construction.
If there is ever an issue you will come to expect the responsive and prompt professional service that is often overlooked or even disregarded by many builders in today's market.
I have been in the building industry for four years. I'm proud to admit that many of the quality products I sell are in all the Dan Ryan Homes.
With that being said, Dan Ryan does not cut any corners and truly provides a value added home.
JP Eden's - Molding & Millwork
We love our new home in White Church Meadows, and Lou-Beth Hines was an important part of our buying experience.
She listened and respected our needs and dreams, and she took a personal interest in finding just the right fit for our budget and our future plans. We never felt pressured or overlooked by her. She made herself available for any questions and gave them her full attention.
Dealing with Ms. Hines has been the most satisfactory home-buying experience we have ever had.
Frank and Joan D. / Chambersburg, PA
Lou-Beth Hines: Pleasant, Responsive, Attentive, Personal, Knowledgeable, Enthusiastic and Professional.
Shirley and I are pleased to have worked with Lou-Beth Hines over the past number of months as we prepared our relocation plans to the Chambersburg area.
From the outset, Lou-Beth was and is a very pleasant real estate agent to get to work with, and has had a very attentive attitude and approach to our relocation. She has been very professional and responsive to our desires regarding the layout and design of what we believe to be our housing needs for the future. Her personable and enthusiastic attitude toward our design (internal and external) helped us make many decisions that were at the time foreign to our way of thinking. We have been enjoying our relocation to the White Church area with all the amenities that are close at hand.
Lou-Beth is quick to respond when we need assistance, and is readily available with a professional or educated opinion to the problem solution. We are pleased to have worked with Lou-Beth during this most stress producing transition period.
Richard and Shirley W. / Chambersburg, PA
My family and I wanted to drop you a lone to say “Thanks” for helping make our dreams come true.
You took the very complicated process of new home buying, which includes:
- Decorative selections
- Home style selection
- Networking with contractors
- Coordination of various appointments, among many other things and simplifies it with GREAT client service.
We appreciate your integrity and consideration as you navigated us through the maze of our new home purchase. It is our hope than Dan Ryan Builders recognize and show their appreciation toward you for proficiently representing them.
John, Veronica & Dorothy M. / Kearneysville, WV
My wife and I purchased a new home built by your Martinsburg division that closed on August 31 of this year. I felt compelled to share our experience with you.
We have built 3 other homes since 1998, first with Ryan Homes (very good experience), then Artery Homes (terrible experience), and then Crane Homes (moderate experience). By a wide margin our experience with your company was the best we have ever had. From the start of our search everyone associated with your company was very helpful and never tried to blow us off even when they knew we would not build in their community. The entire selection, financing, and build process was painless and without the slightest “bump” in the road. Although everybody we encountered was helpful and professional one person stands above the crowd. That would be Todd Wolfe, our site supervisor. As I have said, we have quite a bit of experience in dealing with local builders, and the experience with Todd was painless and perfect. Can a person imagine building a house with no errors in selection or schedules? I frankly would have thought this impossible. Well Todd pulled it off! We love our house; the attention to detail is clearly obvious. When we are presented with an opportunity in the future to give our opinion on our house and Dan Ryan you can be sure it will be a glowing recommendation. I'm sure you hear about it when things don't go as well, I thought you might like to hear a consumer's view of your company and it's high quality employees.
Hugh & Emma H. / Falling Waters, WV
I wanted to personally let you know how easy it is to work with Sales Professionals at East View in Chambersburg and Upland Estates in Fayetteville.
It had been a wonderful experience representing several homes doe sake with Dan Ryan Builders at both of these new homes communities. I have especially enjoyed getting to know Rebecca Bowling and Christina Barclay and working closely with them to get many of you new homes sold through the local multi-list service. It is also gratifying to know that as a result, many realtors have learned first hand how easy it is to work along side Dan Ryan Builders to get their buyers into a truly affordable brand new home! From the initial consultation to choosing the right options and all the way through settlement both realtors and buyers really appreciate the time the Sales Associates spend to get each buyer the house they want.
Satisfied customers are the foundation of the good business that is the Exit Preferred Realtys® hallmark, and I appreciate hearing from my clients and Realtors that I have referred to Dan Ryan Builders and your Sales Associates.
I remain committed to your real estate need, and thank you for your business and support.
Julianne L. / Frederick, MD